Terms of service

Terms of Service

Last updated: 20 September 2026

Welcome to FlexClimb. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Us

This website is operated by FlexClimb.

Business name: FlexClimb
Email: [INSERT CUSTOMER SERVICE EMAIL]
Website: [INSERT STORE URL]
Business address: [INSERT BUSINESS ADDRESS]

For questions about these Terms of Service, please contact us using the details above.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities

  • Attempt to gain unauthorised access to our website, systems or accounts

  • Interfere with the operation or security of our website

  • Copy, reproduce or distribute website content without permission

  • Use automated systems to access or collect information from our website without our permission

  • Provide false or misleading information when placing an order or creating an account

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to:

  • Modify product descriptions or specifications

  • Update product information

  • Limit quantities available for purchase

  • Discontinue products

  • Correct errors in product information or pricing

Nothing in these Terms affects your statutory consumer rights.

4. Orders

When you place an order, you are making an offer to purchase the products selected by you.

After placing an order, you should receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

We may be unable to accept an order for reasons including:

  • The product being unavailable

  • An error in the product description or price

  • An error in your order information

  • Suspected fraudulent or unauthorised activity

  • Delivery restrictions

  • Technical or payment-processing issues

If we cannot fulfil an order that you have already paid for, we will notify you and provide an appropriate refund.

5. Prices and Payment

All prices displayed on our website are shown in the currency indicated at checkout.

Where applicable, prices include VAT and other legally required taxes.

Delivery charges and any other applicable charges will be displayed before you complete your purchase.

Payment must be successfully autho