Shipping policy

Shipping Policy

Last updated: 20 September 2026

At FlexClimb, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how we process orders, our delivery timeframes, shipping charges and what to do if your order is delayed or arrives damaged.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During busy periods, product launches, promotions or holidays, processing times may be longer than usual. If there is a significant delay, we will make reasonable efforts to notify you.

2. Delivery Times

Estimated delivery times are shown at checkout where available.

For UK orders, our estimated delivery timeframe is:

Standard Delivery: 2–5 business days after dispatch.

For international orders, delivery times may vary depending on the destination, shipping service and customs processing.

Estimated delivery times are not guaranteed unless a specific guaranteed delivery service has been expressly selected and confirmed.

3. Shipping Charges

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery destination

  • Order size or weight

  • Shipping method selected

  • Promotional offers

  • Whether the order qualifies for free shipping

If free shipping is available, the applicable conditions will be displayed on our website or at checkout.

4. Delivery Address

Please ensure that your delivery address is accurate and complete before placing your order.

FlexClimb is not responsible for delays or failed delivery resulting from an incorrect or incomplete address supplied by the customer.

If you notice an address error shortly after placing your order, please contact us immediately at:

Email: [INSERT CUSTOMER SERVICE EMAIL]

We will try to update the address before the order is dispatched, but we cannot guarantee that changes will be possible after an order has entered processing or been shipped.

5. Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

You can use the tracking information provided to monitor your delivery.

6. Delayed Deliveries

Although we work with delivery providers to ensure orders arrive within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Courier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Customs processing

  • Incorrect or incomplete delivery information

  • Events outside our reasonable control

If your order has not arrived within the expected timeframe, please contact us so that we can investigate the delivery.

7. Lost Parcels

If your order appears to have been lost in transit, please contact us at:

Email: [INSERT CUSTOMER SERVICE EMAIL]

We may ask you to provide your order number and other relevant information so that we can investigate with the delivery provider.

Where applicable, we will take reasonable steps to locate the parcel or provide an appropriate remedy in accordance with applicable law.

8. Damaged Packages

Please inspect your package when it arrives.

If your order or the products inside appear to have been dama